DENVER (KDVR) — A former Denver hotel turned homeless shelter has seen hundreds of calls for police services this year.

Formerly known as the DoubleTree Hotel, the building at 4040 Quebec St. in Denver is now known as the New Directions Shelter and is leased by the city as part of Mayor Mike Johnston’s House1000 initiative.

According to the Denver Police Department, officers have responded to a total of 414 calls for help since Jan. 1, including drugs, assault, domestic violence and more. A murder investigation is now underway after police said they found two people dead at the property over the weekend.

Ana Lilith Miller by Housekeys Action Network Denvera group that advocates for the homeless said this could have been prevented.

“People feel unsafe there,” Miller said. “There is nothing to do there. They’re in the middle of nowhere and they don’t have transportation, so without those things, something could happen.”

Aerial view of a former hotel turned homeless shelter
Since January 1, 2024, Denver Police have responded to 414 emergency calls at 4040 Quebec St.

Miller said there needs to be more accountability.

“You can’t just leave them in a hotel and leave them to fend for themselves,” Miller said. “The best thing we can do is actually staff these places with appropriately trained staff. We need people there who know what they’re doing, who know how to deal with people from vulnerable populations, people with post-traumatic stress disorder and other mental health issues.”

Denver is responding with a plan to improve shelter security

In response, the city of Denver said it was adopting a seven-point action plan to address the safety concerns. The location is already staffed around the clock by the location service provider.

The plan includes a new management role responsible for overseeing all unprotected deployments and deployments, increased staffing and case management assistance, and increased patrols and security – including a badge system for site access.

Below is the full statement from the City of Denver:

“The safety and well-being of our employees, our partner organization employees and residents is our top priority. All locations are currently staffed around the clock by the respective service provider. To immediately address safety issues at this facility, the city, in collaboration with service providers, is adopting a seven-point action plan. The plan includes both immediate actions and long-term solutions that will help maintain the continued success of efforts around homelessness and the All In Mile High locations.”

Seven-point plan at New Directions:

  • Management: Cole Chandler has been named senior advisor and assistant principal of All In Mile High
    • In this role, Chandler will provide hands-on leadership at the former DoubleTree Hotel in collaboration with the Salvation Army.
    • Additionally, Chandler will be responsible for overseeing ALL unprotected response and outreach efforts, including ensuring contracted results at All In Mile High locations.
    • This shift will help prioritize an organizational structure that can sustain the long-term success of homeless outreach efforts.
  • Staffing: Increased city staff, vendor staff and contract security staff on site starting today.
  • Physical Improvements: Securing all inputs and outputs starting today.
  • Badge System: We are in the process of installing a photo ID badge system to allow residents and staff access to the site.
  • Security: Additional exterior and interior cameras.
  • Police Presence: Increased Denver Police presence and patrols.
  • Case Management: Enhanced Case Management: Staff conduct weekly check-ins with each resident.

City of Denver

Metro Denver Crime Stoppers is offering a reward of up to $2,000 to anyone with information about the double murder. The public can call 720-913-7867.

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